FAQ

Custom Orders Welcome

I am more than happy to make any of my designs in a different size or in colours of your choice - or, if you would like a lampshade made for a ceiling light rather than a lamp base. 

Please get in touch to discuss your requirements and allow up to 2 weeks for made to order items.

 

Payment

Payment is made through the website using Paypal.  You will be redirected to the Paypal Secure portal.

 

Delivery

Delivery is free to the UK. All items are carefully packaged and sent using Royal Mail Standard Delivery
I aim to send items within 2-3 working days, if it is in stock.

UK Orders - optional Next Day Courier Delivery £15
Fully tracked service: Customer receives a 1 hour delivery time slot, notified in advance

Alternatively, you can collect your order in person for free!

 

Overseas Customers

I am happy to ship to overseas customers, please contact me first via email to place your order and I can give you a quote for shipping.
All goods imported into other countries are potentially liable for extra customs charges.  

At present, I'm afraid I can only ship lampshades to UK customers.


jane@janecrofts.co.uk

 

Returns

Please email or call in advance of any return.

We strongly advise that you use Royal Mail Special Delivery and cannot accept any responsibility for lost or damaged parcels.

 We cannot offer refunds on bespoke orders.

 

 

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