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Frequently Asked Questions

Designs

Designs shown on the website are available now.

All my designs are handmade and can be made larger or smaller, or elements from different designs can be combined to create a new design just for you.

All tiaras can be worked on headbands or hair combs and in either gold or silver. Hairbands can also be covered in ribbon to match your hair colour and appear camouflaged.

Hair pins can be worked on 'bobby pins' or 'kirby grips', depending on how you are going to wear them.

If you think you want a design modified, please email me for a quote before ordering, as any changes to size or materials used will affect the price.

 

Bespoke Service

In addition to the collection shown on my website, I also offer a bepsoke service. So, if you like the look and style of my work, but can't see exactly what you want, I can design a completely new piece from scratch.

This is gives you the chance to wear a design that is completely unique and personal to you.

If you have any questions about how this service can work for you, please do not hesitate to contact me.

 

How to Order

You can order online from the collection or contact me by email or phone with the details.

When I receive your order, I will contact you straight away with an estimated delivery date.

If you need it more urgently, please let me know.

 

Payment

Payment, when ordering through the website is by credit or debit card. We can take most major credit cards, apart from American Express.  A deposit is required for Bespoke orders.

 

Delivery

Delivery in the UK is £7 for Special Delivery, which is fully insured. I am happy to send smaller items like hair pins out by first class post. 
I am also happy to ship overseas, please email me for shipping costs first.

 

Returns

If you are not completely satisfied with your items, we will refund the total cost of your order excluding the postage on goods returned within 7 days of receipt.

Goods cannot be returned after this period.

Items must be returned undamaged and in their original box, using Royal Mail Special Delivery.

 

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