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Shipping & Return Policy

Shipping

If the item you bought is a piece already made we aim to send it the same day if the order is placed before 2pm.

On bespoke items to order, this can take up to two or three weeks in the UK depending on the item that needs to be made. Three to four weeks outside the UK. This is not including shipping time. Please let me know if your order is urgent.

Your item will be carefully wrapped in acid free tissue and boxed.

All orders are sent via Royal Mail Special Delivery and delivered on a week day. Please be sure to provide a secure and convenient address as a signature is required.

This service is charged at £7.00 and provides appropriate insurance.

Alternatively, you can collect your order in person for free!

 

Shipping for smaller items, like hairpins, is also free.  Please select 'Collect in Person'  at the checkout.  The items will be sent out by Royal Mail First Class Recorded.

 

Overseas Customers

I am happy to ship to overseas customers, please contact me first via email to place your order and I can give you a quote for shipping.  Please do not order through the website.

 

Returns

We are quite sure you will be happy with your purchase but if for any reason you are not, here are our returns policies.

Returns can only be accepted on items ordered without any alterations to the original design.

They must be returned within 7 days of receipt in their original packaging and condition.

Please email or call in advance of any return.

We strongly advise that you use Royal Mail Special Delivery and cannot accept any responsibility for lost or damaged parcels.

As long as these requirements are met a full refund, less the original post and packaging can be arranged. We cannot offer refunds on bespoke orders.

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